The problem I have is that I cant activate my BT ID. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). This is a small network termination point. TalkTalk and BT line problems, no help from either. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. YouView from BT; BT Sport on TV, Online player or App;. Contact us and ask for an upgrade to our current recordable TV box. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Change the playing field, expect problems. If your BT broadband home network is playing up, you're not alone. Long story short. Home phone including Digital Voice. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Average speed* 67Mbps. 3. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. Hi , Thank you for posting and welcome to the Community. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. Hi there. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. . Chat is available between 7am and 10:45pm, 7 days a week. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. Announcements, Guides & Community Updates; The Lounge; BT. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Home phone including Digital Voice; BT. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. £5. Watch our short video guides or follow our step by step instructions. Received notification that landline has switched but nothing on broadband. Email;Full fibre 500 activation. . g. Announcements, Guides & Community Updates; The Lounge; BT. Enter postcode to see availability. TV Content including BT Sport. Go to solution. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. If this doesn't work check the status of the lights (see below). com & Community; Broadband. But she decided to move to BT Fibre 1. Activation was set to be on the 19th. Activation has not worked. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. “You're not connected to a Sky Q box right now. New BT mobile customers can no longer take out SIM Only plans or Handset plans. Ask the BT. Until today I paid for Sky ADSL2+ broadband for her. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. Moving to Digital Voice. 24 month contract. Annual price changes and terms apply. Subscribe to this Topic's RSS Feed; Mark Topic as New. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. 3. Change the playing field, expect problems. No. I had an activation date of Apr 26th, but there is no connection. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. Get our superfast unlimited fibre broadband. The letter also stated that "Your broa. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. Update to my last post. It doesn't mean there's anything wrong with your broadband. Some providers also offer a longer cooling-off period. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. . . BT outages reported in the last 24 hours. com & Community; Broadband. I don’t have internet still. Go to MyBT and log in using your BT ID and Password. Connect to your BT broadband hub over wi-fi or use the 1. If you are still having. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Check if there are any temporary issues that are affecting service near you. Activation has not worked. £51. Get help and track your orders. I have been trying to activate the BTsports app since it was launched without success. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Home phone including Digital Voice; BT Mobile; Email. . . Check services in your area, solve issues, track orders and get in touch - all from the app. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. My phone line activated as expected, but not the broadband. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. BT outages reported in the last 24 hours. and manage your personal details and how you pay. LukeH2022. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. Ensure that your BT Business Broadband service activation date has passed. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Re: Activating TNT sports on BT. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. Connect to our 4G mobile network for browsing, streaming and downloading. . To check your mobile signal status, use the EE coverage and network checker. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. I'm afraid only our telephone agents can look into broadband related queries. Since then and currently speed has reduced to c 11Mbps. . Option 2. 86Δ a month. . If you like a post, or want to say thanks for a. com & Community; Broadband. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. that shouldn't be an issue (having just performed a speed test here, on a different. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. Re: Broadband Activation Delayed - Latest. . We moved from Sky to BT after they failed to activate our broadband. BT. BT broadband and Sport from £1 a month for 3 months. I was watching a Twitch stream at the time it went down. So, reading other posts, I am not alone with my recent activation issues. A master socket is the main socket for the phone line in your home, not an extension socket. YouView from BT; BT Sport on TV, Online player or App;. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. BT have been no help at all just saying this is a problem with openreach. One is normally enough but we can send up to two more discs to cover your home. . . It may not have been connected through at the exchange. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Email. 3. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Contact us. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. in Broadband activation 20-06-2023; After activation sync speed dropped. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. TNT Sports on Sky TV with BT Broadband:. View Deal. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. We spent the weekend troubleshooting the problem with BT over the phone and t. I got the 12 month pass offer that I redeemed. My activation date was Friday 28th (yesterday). Attempt to phone BT to report that the line is still not active. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Welcome to this user forum for BT Retail phone and broadband customers. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. Step by Step instructions. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. this Black Friday. Re: Activation Date/BT already a nightmare. Not even explaining what the problem is . More about. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Repair is delayed after your broadband or landline stops working. 86Δ a month. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. although I was given a date of 4th May as my new activation date, I am still. Every time I am told to. I decided to move from O2 to BT on the 13/01/2014 and ordered both a bt line and broadband. However, my new flat doesn't have the hub for Virgin Media. Received my router but am not to plug in until text message. Hi all, I have a new build property. Safe to say we’re still waiting. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Activation date given 15th December. I was given an activation date of 20/01/2014. Activation most likely Friday but you can check with the FTTP team. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Still not activated. She has been with BT for landline for years (well over 30 years). . Currently looking for alter. We’ve spent hours on the phone and ea. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. . 50 cheaper per month. PlusNet broadband - problems getting connected. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. You will automatically receive compensation from your provider without needing to take any action. It should have been so easy given that the switch didn't require an engineer. 2. You have been temporarily locked out. Fibre broadband & phone. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Broadband activation issue. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Still no help; Options. Pay nothing until Spring 2024. I called again today, waited more than 30 mins to talk to someone. Thanks, Viki. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. First, please check that the broadband cable is probably connected to your Smart Hub 2. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. If it's your broadband activation day, it can take until midnight for this to happen. So I signed up to BT infinity, as BT have all the lines. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Great. Or take a look at one of our videos. I am sorry again for the problems activating discovery+. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. If the cable are connected correctly. Hello Louise_E Many thanks for the stock reply. The box is around 13cm x 11cm x 2. I was recently told that fibre is now available in my area. Check if there are any temporary issues that are affecting service near you. . You can easily connect the hub yourself. 16th December - Not c. £30 an appointment – If you can get QuickStart but choose not to. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. skip to search. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. Great-value deals on unlimited broadband. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. Press the Power button on the back until all the lights go off and wait for 5 minutes. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. . It shows you have a light signal so Openreach have completed their work. Your options. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. . Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. Connecting to broadband for the first time. My Bills & Payments. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. Hi. Hi Guys Currently having a nightmare of a time trying to get my BT Infinity activated. 95 setup cost depending on the package. . On 17/06 BT support team told me that there is a glitch in the orde. Vodafone is terrible at communicating updates to the customer. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. . I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. 0. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. Hello, Me and mother currently have not recieved internet for an entire month. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). Hi all, I am posting here as my last resort. About 35 down, 8 up, which is consistent with past results. Rung BT a few times who were very helpful and spoke to open reach…. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. Hi , I am so sorry for the delay in getting your services activated. Ok, ofcourse no broadband next day call " sorry our system shows Yo. Buy this deal See all BT deals. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. BT are supposed to activate my home broadband on 15/06 . 24 month contract. To sign in on your BT TV device, follow the steps below. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. “Your Sky Q Mini box has not. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. YouView from BT. I did a speed test right after I got the confirmation text earlier today. Activation delay. Good evening all . I called bt again and was promised it would be on by midnight on the 22nd. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. ACTIVATION. . I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Hi, I’m hoping someone might be able to help or shed some light on my problem. Dep. All the major providers, like Sky, BT, Virgin. On first day after my first call they said sorry it will works after midnight. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. Hello, Me and mother currently have not recieved internet for an entire month. Re: Broadband Activation Delayed - Latest. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Sign in to discovery+ on a BT TV device. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. com & Community; Broadband. That's not happen. Moving home. More options. Payment by Direct Debit. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. Log in to My BT. Activation Day - Still no internet or dial tone. Broadband & phone. 2020 but since then my broadband is still inactive. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. Hello, Me and mother currently have not recieved internet for an entire month. UK BT or EE subscribers only. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. If same thing happens to me I will just cancel straight away. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. Shortly afterwards i received the reward card and it stated on there to await the activation code. We know you need your broadband and landline to stay connected. Activation was set to be on the 19th. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. 99 delivery charge. The Openreach database is primarily attatched to a phone number, that is their USO. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. . 99 for a new landline, but it’s free if you already have one. I got confirmation from both BT and Sky that my phone line and broadband woul. Its now the next morning an. You may have created a BT ID if you placed your order. For more information, press Dismiss". My engineer visit and activation date was scheduled for 26/7/23. Then it was pushed to the 20th. I put it into a socket positioned. Chat support downgraded firware in Broadband activation 28-05. BT broadband moving house over the phone. This would have been shown on the notes part of that page you displayed. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Every time I am told to. I am currently in the process of switching from BT to Sky. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. This is just a customer to customer help forum, everyone here, including myself, are just customers. I'm afraid only our telephone agents can look into broadband related queries. A further five days will be needed to connect your broadband. I got confirmation from both BT and Sky that my phone line and broadband woul. Then select ‘ Add Game Pass Ultimate’ to get set up. Power light is red. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. My TV. First of all apologies for the long post but here goes. . com & Community; Broadband. Provided the commissioning test passes, you will be told that your service is now active. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Reset, change or get help with your login details. Enter postcode to see availability. 99 delivery charge for your BT router. From speeding up your internet connection to managing your account and billing. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived.